FAQ

General

1. What products do you sell?
We offer a selection of furniture and home décor products, including chairs, mirrors, and other stylish pieces designed to enhance your living spaces.

2. Do you offer free shipping?
Yes! All USA orders ship for free.

3. How long does shipping take?
Orders are processed within 1–3 business days (Monday to Friday), with delivery taking 5–8 business days after processing.

4. Can I return or exchange items?

  • You can return any eligible item within 30 days of delivery.

  • If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos to request a replacement or refund.

  • Customers are responsible for return shipping costs for standard returns. For damaged, defective, or incorrect items, Arcapatians will provide return shipping assistance at no cost to the customer.

5. What if my package is lost or damaged?
Contact us as soon as possible if your package arrives damaged. Please provide photos of the damage so we can review the issue and assist you with an appropriate resolution. If a package is confirmed lost, we will work with you and the shipping carrier to help resolve the situation.

6. Are my payments secure?
Yes! All transactions are processed through Shopify Payments, a secure, PCI-compliant, SSL-encrypted payment system.

7. Do you ship internationally?
Currently, we ship within the United States only.

8. How can I contact you?
Address: 212 N. 2nd Street, Richmond, KY 40475, USA
Phone: +1 307 443 5598
Email: contact@arcapatians.shop

Payments & Safety

Is my payment data safe with you?
Yes. All payments are processed through Shopify Payments, which uses SSL encryption and is PCI-DSS compliant. We never store your full card details.

Do you accept online payments?
Yes, we accept online payments. All payment processing and customer information is handled securely through Shopify's checkout system.

Where can I learn more about payment and processing on your store?
You can review our full Terms of Service and Privacy Policy for details on how payments and customer information are handled.

What forms of payment do you accept?
We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and PayPal, subject to availability at checkout.

Shipping & Delivery

How long does it take to get my products?
Orders are processed within 1–3 business days (Monday to Friday), with delivery taking an additional 5–8 business days.

How much does it cost?
Shipping is free on all USA orders.

Is there free shipping?
Yes, all orders within the USA ship for free.

Do you ship internationally?
Not currently — we ship within the United States only.

Do you ship to my area?
We ship to addresses throughout the United States. If you have a specific concern about your location, contact us at contact@arcapatians.shop.

Returns & Refunds

Do you offer refunds?
Yes. Approved returns receive a full refund to your original payment method.

How long after I complete a purchase can I ask for a refund?
You have 30 days from the date of delivery to request a return, provided the item meets our return requirements.

How much can I get refunded?
You'll receive a full refund for the returned item. Shipping fees are non-refundable, except when the item is confirmed damaged, defective, or incorrect.

Who pays the shipping costs in the case of a refund?
Customers are responsible for return shipping costs for standard returns. For damaged, defective, or incorrect items, return shipping is covered by Arcapatians.

Where is my order?

Track your order through your account dashboard or the shipping confirmation email. Once shipped, you'll receive a tracking number to follow your package’s journey. Most orders arrive within 3–7 business days depending on your location and selected shipping method.

How long does shipping take?

We process and ship orders within 1–2 business days. Delivery typically takes 3–7 days for standard shipping. Express options are available at checkout for faster delivery, perfect for last-minute fashion needs or seasonal wardrobe updates.

How can I change or cancel my order?

We aim to process orders quickly, so changes or cancellations must be requested within 1 hour of purchase. Contact our customer care team immediately with your order number. Once shipped, changes can’t be made, but returns are always an option.

Do you ship internationally?

Yes! We offer international shipping to most countries. Delivery timelines and costs vary based on destination. Customs fees may apply depending on local regulations. All charges will be clearly displayed at checkout for a hassle-free experience.

What are your shipping charges?

We offer free standard shipping on orders above a set value. For other orders, rates are calculated based on destination and weight. You'll see shipping options and charges at checkout, including express delivery for quicker fashion fixes.

Do you offer same-day or express delivery?

Yes, we offer express and next-day delivery in select cities. Same-day delivery may be available for local addresses if you order before noon. Check availability at checkout and get your fashion favorites faster.